Question 1

How does the free plan work?

Accepted Answer

The Free plan gives you up to 2 users with the full feature set — no credit card required to start. Add more teammates any time by moving to a paid plan.

Question 2

Can I change my plan later?

Accepted Answer

Yes, you can upgrade or downgrade your plan at any time. Changes take effect immediately, and we'll prorate the billing accordingly.

Question 3

How does per-user pricing work?

Accepted Answer

You only pay for active users in your team. Add or remove users anytime, and your bill adjusts automatically. Deactivated users don't count towards your billing.

Question 4

What payment methods do you accept?

Accepted Answer

We accept all major credit cards (Visa, Mastercard, American Express), PayPal, and SEPA direct debit for European customers.

Question 5

Is my data secure?

Accepted Answer

Absolutely. We use SSL/TLS encryption for all data transmission and storage. Your data is stored in secure, EU-based data centers compliant with GDPR regulations.

Question 6

Can I export my data?

Accepted Answer

Yes, you can export all your time tracking data, reports, and project information at any time in multiple formats (CSV, Excel, PDF). You own your data completely.

Question 7

Do you offer discounts for annual billing?

Accepted Answer

Yes! Save up to 20% when you choose annual billing instead of monthly. Contact us via email for custom pricing for larger teams.

Question 8

What integrations are included?

Accepted Answer

The Basic plan includes IDE extensions (JetBrains IDEs: IntelliJ IDEA, WebStorm, PyCharm, VS Code) and the Chrome extension for simple time tracking. The Pro plan adds Jira integration, project assignment, detailed tracking with descriptions, and advanced reports.

Question 9

Is there a limit on projects or time entries?

Accepted Answer

No limits! Create unlimited projects, track unlimited time entries, and generate unlimited reports. We believe in providing full value without artificial restrictions.

Question 10

What kind of support do you provide?

Accepted Answer

All plans include email support. Pro plan users receive priority support. We also have comprehensive documentation to help you get started.

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